QUESTION: Are yourescape rooms safe?
ANSWER: Yes! At the North Valley Escape Room, we take customer safety very seriously. At the North Valley Escape Room, you are NEVER
actually locked into the room. Your entrance door always remains unlocked for you to leave through at any time during the
game. All of our rooms are built with emergency switch releases and fire suppression systems. In addition, our Game Masters
are assigned to only one game at a time. So, you have their undivided attention and are monitored at all times during the game.
Prior to game play, your host will explain all emergency exits as they apply to your game.
QUESTION: What is the maximum amount of people permitted in a room?
ANSWER: Most of our rooms are designed for a maximum of 10 people. The Legend of the 7th Stone has a maximum of 8.
QUESTION: Is there a minimum age limit?
ANSWER: In the Principal's Office, we allow children as young as 8 to participate without the help of an adult. Groups of children only
(under 18) MUST block the entire room, with our $25.00 block-out fee, so that other groups do not book with them. In all other
rooms, children under the age of 16 MUST be accompanied by a paid participating parent or guardian. If your group includes
children under the age of 14 you MUST block the entire room for your party, with the $25.00 block-out fee. Groups with children
under the age of 14 who are booked with another party will be asked to re-schedule their experience with a $50.00 rescheduling
QUESTION: Can I bring my infant or toddler with me?
ANSWER: Escape rooms are not inherently suitable for infants or toddlers. They are not designed with infants and toddlers in mind and are
not child proof. Escape rooms are an immersive experience, which means that there may be live actors, loud noises, jump
scares, fog or other immersive effects. This can sometimes be too overwhelming for a young child. If an infant or toddler is
present in the group, these immersive effects will not be included in your game, which will alter your experience.
QUESTION: Can I bring my dog with me?
ANSWER: Certified service animals are welcome at our facility. Personal pets and/or emotional support animals will not be allowed in
our facility. Participants should be aware that escape rooms are an immersive experience, which means that there may be
live actors, loud noises, jump scares, fog or other immersive effects. If you are concerned that these effects may startle your
service animal, please let our staff know so that we can make accommodations. Should a service animal cause any damage, the
handler will be responsible for the cost of repairs.
QUESTION: I have already done the room. Can I do it again?
ANSWER: You can. However, we ALWAYS request that you keep all rooms secrets to yourself and not to ruin the first time experience for
others in your party. If you have participated in the room before your party MUST pay to block out all remaining seats in the
session. Those who haveparticipated in a room experience WILL NOT under any circumstances be allowed to participate with
QUESTION: What if I have more than 10 people in my party?
ANSWER: If you have more than 10 people in your group, there are some circumstances where we would be able to accommodate
additional people inan experience. We are also able to schedule experiences at the same time so that we could split your party
between two rooms. Pleasecontact our offices to see which would be the best solution for your party.
QUESTION: We have less than 10 people in our group, and do not want to sleuth with others, do I have to buy all of the remaining tickets in
theexperience so that we can sleuth alone?
ANSWER: No. Unlike other escape rooms, we do not require for you to purchase all of the tickets for a private experience. If you wish for
your experience to be private, and you have less than 10 people, simply select the option "Private Escape Room Experience"
during check-out. A$25.00 flat fee will be added to your booking, and we will block out the remaining spots. If you want to
sleuth alone, we highly recommend that you take advantage of this option. Our rooms regularly book out to full capacity. If you
do not choose this option, you will very likely be paired with other participants.
QUESTION: What can we do to best prepare for our experience?
ANSWER: Arrive to our facility ready to play. Wear comfortable clothing, use the restroom prior to your arrival and have your thinking
QUESTION: Is it okay to show up with more people than we originally booked?
ANSWER: So long as by adding the additional participants you do not exceed the 10-person maximum per room, additional people are
not a problem. You will need to pay for these additional participants when you arrive at our facility. Please contact our facility
prior to your arrival to make sure additional space is available.
QUESTION: We are running a little late. Is that okay?
ANSWER: Our games are booked on a very tight time frame throughout the day. It is important that all participants arrive on-time so that
we can maintain this schedule for all customers. If you have a private experience, we will allow for you to arrive up to 10
minutes late, with a phonecall to our facility. If you have not scheduled a private experience, we will do our best to
accommodate your situation. However, we are not able tohold the room open for your late arrival if the other participants in
your experience have arrived and are ready to go.
QUESTION: How long can I expect to be at your facility>
ANSWER: "The Great Outdoors," "Cyber Case," "The Legend of the 7th Stone" "Big Top Circus," "Help Save Christmas" and "The Principal's
Office" experiences are 1-hour. Our "Escape from Alcatraz" experience is 75-minutes. Please plan to arrive 15 prior to your
scheduled experience for briefing and instructions. After your experience, we will be happy to explain any remaining puzzles....
that is if you don't escape, and will be taking your group photo. So, plan for an additional 15 minutes after your experience as
QUESTION: What is your cancellation / rescheduling policy?
ANSWER: Cancellations for refund must be made no later than 24 hours in advance of your experience. Cancellations of less than 24 hours may berescheduled, but not refunded. Experiences rescheduled less than 24 hours before their booking time WILL be subject to
a $50.00 rescheduling fee, which is due before your experience can be rescheduled. If you no-show to your experience, all
monies are forfeited. We understand that emergencies can happen. However, we plan and staff our facility so our
customers have an amazing experience. For this reason, we are NOT able to waive this fee within 24 hours of your scheduled
experience for any reason. We appreciate your cooperation and understanding of this policy.
QUESTION: Are your escape rooms family friendly?
ANSWER: All of our rooms are family friendly and contain no inappropriate material or situations. However, one of the best things about
our facility is that our escape rooms are quite immersive. The experience can be intense and sometimes stressful for young
children. We recommend allparents take this into consideration when booking "The Great Outdoors" and "Escape from
Alcatraz." If you are concerned about the participation of your child, "The Principal's Office" is a great experience for all ages!