QUESTION: What is the maximum amount of people permitted in a room?
ANSWER: Our rooms are designed for a maximum of 10 people.
QUESTION: I have already done the room. Can I do it again?
ANSWER: You can. However, we ALWAYS request that you keep all rooms secrets to yourself and not to ruin the first time experience for others in
your party. If you have participated in the room before your party MUST pay to block out all remaining seats in the session. Those who have
participated in a room experience WILL NOT under any circumstances be allowed to participate with unrelated parties.
QUESTION: What if I have more than 10 people in my party?
ANSWER: If you have more than 10 people in your group, there are some circumstances where we would be able to accommodate additional people in
an experience. We are also able to schedule experiences at the same time so that we could split your party between two rooms. Please
contact our offices to see which would be the best solution for your party.
QUESTION: We have less than 10 people in our group, and do not want to sleuth with others, do I have to buy all of the remaining tickets in the
experience so that we can sleuth alone?
ANSWER: No. Unlike other escape rooms, we do not require for you to purchase all of the tickets for a private experience. If you wish for your
experience to be private, and you have less than 10 people, simply select the option "Private Escape Room Experience" during check-out. A
$25.00 flat fee will be added to your booking, and we will block out the remaining spots. If you want to sleuth alone, we highly recommend
that you take advantage of this option. Our rooms regularly book out to full capacity. If you do not choose this option, you will very likely be
paired with other participants.
QUESTION: What can we do to best prepare for our experience?
ANSWER: Arrive to our facility ready to play. Wear comfortable clothing, use the restroom prior to your arrival and have your thinking caps on!
QUESTION: Is it ok to show up with more people than we originally booked?
ANSWER: So long as by adding the additional participants you do not exceed the 10-person maximum per room, additional people are not a problem.
You will need to pay for these additional participants when you arrive at our facility. Please contact our facility prior to your arrival to make
sure additional space is available.
QUESTION: We are running a little late. Is that ok?
ANSWER: Our games are booked on a very tight time frame throughout the day. It is important that all participants arrive on-time so that we can
maintain this schedule for all customers. If you have a private experience, we will allow for you to arrive up to 10 minutes late, with a phone
call to our facility. If you not scheduled a private experience, we will do our best to accommodate your situation. However, we are not able to
hold the room open for your late arrival if the other participants in your experience have arrived and are ready to go.
QUESTION: How long can I expect to be at your facility>
ANSWER: "The Great Outdoors" and "The Principal's Office" experiences are 1-hour and our "Escape from Alcatraz" experience is 75-minutes. Please
plan to arrive 15 prior to your scheduled experience for briefing and instructions. After your experience, we will be happy to explain any
remaining puzzles.... that is if you don't escape, and will be taking your group photo. So, plan for an additional 15 minutes after your
experience as well.
QUESTION: Is there a minimum age limit?
ANSWER: In the Principal's Office, we allow children as young as 8 to participate without the help of an adult. Groups of children only (under 18) MUST
block the entire room, with our $25.00 block-out fee, so that other groups do not book with them. In all other rooms, children under the age
of 16 MUST be accompanied by a paid participating parent or guardian. If your group includes children under the age of 12 you MUST block
the entire room for your party, with the $25.00 block-out fee. Groups with children under the age of 12 who are booked with another party
will be asked to re-schedule their experience.
QUESTION: What is your cancellation / rescheduling policy?
ANSWER: Cancellations for refund must be made no later than 24 hours in advance of your experience. Cancellations of less than 24 hours may be
rescheduled, but not refunded. Experiences rescheduled less than 24 hours before their booking time will be subject to a $50.00
rescheduling fee. We plan and staff our facility so our customers have an amazing experience. We appreciate your cooperation and
understanding of this policy.
QUESTION: Are your escape rooms family friendly?
ANSWER: All of our rooms are family friendly and contain no inappropriate material or situations. However, one of the best things about our facility is
that our escape rooms are quite immersive. The experience can be intense and sometimes stressful for young children. We recommend all
parents take this into consideration when booking "The Great Outdoors" and "Escape from Alcatraz." If you are concerned about the
participation of your child, "The Principal's Office" is a great experience for all ages!