QUESTION:    Are yourescape rooms safe?
ANSWER:           Yes! At the North Valley Escape Room, we take customer safety very seriously.  At the North Valley Escape Room, you are

                                   NEVER actually locked into the room. Your entrance door always remains unlocked for you to leave through at any time during

                                   the game. All of our rooms are built with emergency switch releases and fire suppression systems. In addition, our Game

                                   Masters are assigned to only one game at a time. So, you have their undivided attention and are monitored at all times during

                                   the game. Prior to game play, your host will explain all emergency exits as they apply to your game. All of our rooms are also

                                   fully sanitized in between each game for the health and safety of our customers.


QUESTION:     What is the maximum amount of people permitted in a room?

ANSWER:           Escape from Alcatraz has a maximum limit of 10 people. All of our other games have a maximum of 8 participants.


QUESTION:    Is there a minimum age limit?
ANSWER:         Participants of all ages are allowed in any of our games. Children 15 and under must be accompanied by a paying adult. 


QUESTION:    Can I bring my infant or toddler with me?
ANSWER:         Escape rooms are not inherently suitable for infants or toddlers. They are not designed with infants and toddlers in mind and are

                                  not child proof. Escape rooms are an immersive experience, which means that there may be live actors, loud noises,  jump

                                  scares, fog or other immersive effects. This can sometimes be too overwhelming for a young child. If an infant or toddler is

                                  present in the group, these immersive effects will not be included in your game, which will alter your experience. 


QUESTION:    Can I bring my dog with me?
ANSWER:         Certified service animals are welcome at our facility. Personal pets and/or emotional support animals will not be allowed in 

                                  our facility. Participants should be aware that escape rooms are an immersive experience, which means that there may be 

                                  live actors, loud noises, jump scares, fog or other immersive effects. If you are concerned that these effects may startle your

                                  service animal, please let our staff know so that we can make accommodations. Should a service animal cause any damage, the

                                  handler will be responsible for the cost of repairs. 



QUESTION:     I have already done the room. Can I do it again?

ANSWER:           You can. However, we ALWAYS request that you keep all rooms secrets to yourself and not to ruin the first time experience for

                                   others in your party.


QUESTION:     What if I have more than 10 people in my party?

ANSWER:          If you have more than 10 people in your group, there are some circumstances where we would be able to accommodate

                                   additional people inan experience. We are also able to schedule experiences at the same time so that we could split your party

                                   between two rooms. Pleasecontact our offices to see which would be the best solution for your party.


QUESTION:     We have less than 10 people in our group, and do not want to sleuth with others, do I have to buy all of the remaining tickets in

                                   theexperience so that we can sleuth alone?
ANSWER:          No. All of our rooms are private experiences.


QUESTION:     What can we do to best prepare for our experience?

ANSWER:          Arrive to our facility ready to play. Wear comfortable clothing, use the restroom prior to your arrival and have your thinking

                                   caps on!


QUESTION:     Is it okay to show up with more people than we originally booked?

ANSWER:          So long as by adding the additional participants you do not exceed the maximum capacity per room, additional people are

                                   not a problem. You will need to pay for these additional participants when you arrive at our facility. Please contact our facility

                                   prior to your arrival to make sure additional space is available.


QUESTION:     We are running a little  late. Is that okay?

ANSWER:          Our games are booked on a very tight time frame throughout the day. It is important that all participants arrive on-time so that

                                   we can maintain this schedule for all customers. If you believe that you will be arriving past your game start time, please call

                                   our facility immediately. Any amount of time past 10 minutes may require the game to be rescheduled with a $40.00

                                   rescheduling fee, forfeited or have time taken off of the game clock.


                                   We recommend that all customers arrive 15 minutes prior to their game start time to prepare fro your experience. PLEASE PLAN

                                   FOR THIS. In most instances, planning for this additional time will make a HUGE difference in being late for your actual game

                                   time.


QUESTION:    How long can I expect to be at your facility>
ANSWER:          "The Great Outdoors," "Sabotage," "The Legend of the 7th Stone," "Big Top Circus," "Slaycation," "The Genie's Lamp" and "The Dark

                                   Sector" experiences are 1-hour.

                                  

                                   Our "Escape from Alcatraz" experience is 75-minutes. Please plan to arrive 15 prior to your scheduled experience for briefing and

                                   instructions. After your experience, we will be happy to explain any remaining puzzles.... that is if you don't escape, and will be

                                   taking your group photo. So, plan for an additional 15 minutes after your experience as well.


QUESTION:    What is your cancellation / rescheduling policy?
ANSWER:         This is a LIVE EVENT and we staff our facility accordingly so that you will have the best experience possible.  Once booked, if you

                                  need to cancel or reschedule your reservation it MUST be done more than 24 hours before your scheduled time in order to

                                  receive a refund or not have a reschedule fee applied.


                                  Within 24 hours, your experience can only be rescheduled with a $40.00 reschedule fee applied to your booking. No refunds or

                                  credits are available within this time frame.


                                  Within 2 hours of your experience you will be unable to reschedule your booking and all monies paid will be forfeited.


                                  If you no-show to your experience, all monies are forfeited.


                                  There are NO EXCEPTIONS to this policy for ANY reason as it simply covers our costs. We understand that emergencies                 

                                  can happen and we are not heartless. However, we plan and staff our facility so that our customers have an amazing experience.

                                  When cancellations are made last minute, or a customer no-shows, we cannot re-book that room and the room goes dark. For

                                  this reason, we have to stay firm with this policy, even in the most difficult of situations. 


                                  We appreciate your cooperation and understanding of this policy.


QUESTION:     Are your escape rooms family friendly?

ANSWER:          All of our rooms are family friendly and contain no inappropriate material or situations. However, one of the best things about

                                   our facility is that our escape rooms are quite immersive. The experience can be intense and sometimes stressful for young

                                   children.  We recommend allparents take this into consideration when booking  "Escape from Alcatraz." If you are concerned

                                   about the participation of your child, all of our other rooms are great experience for all ages!